Customer Assistance Specialist - Bilingual

YoungWilliams; Jackson (MS); On-site; USD 21,025 - 29,945; Full time

Job summary

YoungWilliams is seeking a Bilingual Application Specialist in Jackson, MS. This full-time position offers a starting pay of $18.50/hour and potential bonuses, with responsibilities including answering customer inquiries about public assistance and accepting telephonic applications. Ideal candidates will have customer service experience and a high school diploma. Fluency in Spanish and English is essential. This position runs from June to September 2026, with Monday to Friday hours from 8:00 am to 5:00 pm.

Qualifications

• Must fluently read, write, and speak Spanish and English.
• Prior customer service experience, ideally in a call center.
• Experience with data entry and typing required.

Responsibilities

• Answer telephone inquiries and respond to inquiries related to public assistance programs.
• Accept telephonic applications for public assistance.
• Screen applicants to check application status.
• Use computer systems to maintain case information.
• Provide information on rights and responsibilities.

Skills

Bilingual in Spanish and English

Customer service experience

Data entry

Typing speed of at least 20 WPM

Education

High School Diploma or equivalent

Job description

$18.50/hour starting pay – Eligible for Bonuses based on hours worked

Full time, Monday – Friday, 8:00 am - 5:00 pm

Short Term Employment Opportunity

June - September 2026

Summary of Position

The Application Specialist, Bilingual provides outstanding customer service in Spanish and English to both internal and external customers by professionally answering calls about telephonic applications for public assistance programs.

Essential Job Requirements

• Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving
• Accepts telephonic applications for public assistance programs
• Screens applicants to determine if active case exists or application is pending
• Uses multiple complex computer systems to research, validate, update, and maintain case information
• Provides information to callers, including rights and responsibilities
• Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue
• Fluently reads, writes, and speaks Spanish and English
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or equivalent

Required Experience

• Customer service experience, preferably in a call center environment
• Data entry and typing experience. Must be able to type at least 20 WPM