Bilingual Customer Service Representative

Staffmark Group; Norcross (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance and Disability Coverage

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is hiring a Bilingual Customer Service Representative in Norcross, GA. The role requires fluency in English and Spanish and offers pay between $17.00 - $19.00 per hour with a Monday–Friday 7:30am–4pm schedule.

You will interact with customers via phone and email, assist with order statuses, and coordinate with warehouse teams to ensure accurate and timely deliveries. High school diploma or GED is required.

Qualifications

• Must be fluent in English and Spanish (speaking, reading, and writing).
• Prior customer service experience required; warehouse or logistics experience preferred.
• Basic computer skills, including email, data entry, and Microsoft Office.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries in English and Spanish.
• Assist customers with order status, shipping updates, delivery schedules, and general questions.
• Communicate with warehouse personnel to track orders and resolve customer concerns.
• Enter customer orders, update information, and maintain accurate records in the computer system.
• Coordinate with shipping, receiving, and inventory departments.
• Assist with resolving order discrepancies, missing items, and delivery issues.
• Provide professional customer service and follow up to ensure customer satisfaction.
• Perform general administrative and clerical duties as needed.
• Maintain accurate documentation and support daily warehouse office operations.

Skills

Bilingual English/Spanish

Customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Now hiring for a Bilingual Customer Service Representative

Location: Norcross, GA

Pay Rate: $17.00 - $19.00 per hour

Schedule: Monday- Friday 7:30am-4pm

Bring Your People Skills. We'll Bring the Opportunity.

Looking for Bilingual Customer Service Representative jobs in Norcross where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Job Responsibilities

• Answer incoming phone calls, emails, and customer inquiries in English and Spanish.
• Assist customers with order status, shipping updates, delivery schedules, and general questions.
• Communicate with warehouse personnel to track orders and resolve customer concerns.
• Enter customer orders, update information, and maintain accurate records in the computer system.
• Coordinate with shipping, receiving, and inventory departments.
• Assist with resolving order discrepancies, missing items, and delivery issues.
• Provide professional customer service and follow up to ensure customer satisfaction.
• Perform general administrative and clerical duties as needed.
• Maintain accurate documentation and support daily warehouse office operations

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Qualifications

• Must be fluent in English and Spanish (speaking, reading, and writing).
• Previous customer service experience required; warehouse or logistics experience preferred.
• Basic computer skills, including email, data entry, and Microsoft Office.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced warehouse environment.
• Excellent organizational skills and attention to detail.
• Dependable, professional, and team-oriented.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Everything was magnificent. Everyone had great communication. I appreciate you guys." Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.