Bilingual Customer Service Associate (English/Spanish)

Staffmark Group; Norcross (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance and Disability Coverage

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is hiring a Bilingual Customer Service Representative in Norcross, GA. The role requires fluency in English and Spanish and offers pay between $17.00 - $19.00 per hour with a Monday–Friday 7:30am–4pm schedule.

You will interact with customers via phone and email, assist with order statuses, and coordinate with warehouse teams to ensure accurate and timely deliveries. High school diploma or GED is required.

Qualifications

• Must be fluent in English and Spanish (speaking, reading, and writing).
• Prior customer service experience required; warehouse or logistics experience preferred.
• Basic computer skills, including email, data entry, and Microsoft Office.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries in English and Spanish.
• Assist customers with order status, shipping updates, delivery schedules, and general questions.
• Communicate with warehouse personnel to track orders and resolve customer concerns.
• Enter customer orders, update information, and maintain accurate records in the computer system.
• Coordinate with shipping, receiving, and inventory departments.
• Assist with resolving order discrepancies, missing items, and delivery issues.
• Provide professional customer service and follow up to ensure customer satisfaction.
• Perform general administrative and clerical duties as needed.
• Maintain accurate documentation and support daily warehouse office operations.

Skills

Bilingual English/Spanish

Customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Staffmark Group is hiring a Bilingual Customer Service Representative in Norcross, GA. The role requires fluency in English and Spanish and offers pay between $17.00 - $19.00 per hour with a Monday–Friday 7:30am–4pm schedule.

You will interact with customers via phone and email, assist with order statuses, and coordinate with warehouse teams to ensure accurate and timely deliveries. High school diploma or GED is required.