Call Center Agent (Bilingual)

Staffmark Group; Little Rock (AR); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Referral bonuses

Job summary

Staffmark Group is hiring a Call Center Agent in Little Rock, AR. The role requires bilingual Spanish/English communication to assist diverse customers via calls, emails, and chats.

Responsibilities include troubleshooting, documenting interactions, meeting performance goals, and collaborating with teammates. A high school diploma or GED is required, and prior call center experience is a plus.

Qualifications

• High school diploma or GED required.
• Bilingual (Spanish/English) required to assist a diverse customer base.
• Clear communication skills, both spoken and written.
• Patience, empathy and a calm presence under pressure.
• Tech-savvy and able to navigate computer systems and multitask.
• Reliable, punctual and team-oriented.

Responsibilities

• Handle inbound and outbound calls to assist customers with questions, orders, and issues.
• Manage emails and live chats with a helpful, can-do attitude.
• Troubleshoot problems and provide fast, friendly solutions.
• Document all interactions accurately in the system.
• Stay up to date on product knowledge, services and system updates.
• Escalate complex issues to supervisors when needed.
• Follow up on customer concerns to ensure satisfaction.
• Meet daily performance goals for call volume, resolution time and quality.
• Collaborate with teammates to keep operations running smoothly.

Skills

Bilingual Spanish/English

Clear communication

Customer service

Teamwork

Patience & empathy

Education

High school diploma or GED

Job description

Now hiring for a Call Center Agent (Bilingual)

Location: Little Rock, AR

Pay Rate: $13.00 per hour

Fluent in Spanish and English? We're Hiring Skilled Communicators

Responsibilities:

• Do inbound and outbound calls and assist customers with questions, orders, and issues
• Handle emails and live chats with a helpful, can-do attitude
• Troubleshoot problems and find fast, friendly solutions
• Document all customer interactions clearly and accurately in the system
• Stay up to date on product knowledge, services, and system updates
• Escalate complex issues to supervisors when needed
• Follow up on customer concerns to ensure satisfaction
• Meet daily performance goals for call volume, resolution time, and quality
• Collaborate with teammates to keep things running smoothly
• Represent the company with professionalism and positivity-every time

Requirements:

• High school diploma or GED required
• Bilingual (Spanish/English) required - you'll be helping a diverse group of customers
• Previous customer service or call center experience is a plus
• Clear communication skills-both spoken and written
• Patience, empathy, and a calm presence under pressure
• Tech-savvy: able to navigate computer systems and multitask
• Reliable, punctual, and ready to show up for your team
• Great listening skills and a solution-first mindset
• Able to work in a fast-paced, team-driven environment
• A positive attitude and a desire to help people-every single day

\"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also.\" -Staffmark, Customer Service Rep

What's in It for You:

• Fair Weekly pay you can count on
• Medical, dental, and vision coverage
• Optional 401(k)-because your future matters
• Referral bonuses-share the opportunity, earn extra cash
• Great people

This Role's a Match If You:

• Love talking to people and finding the right fix
• Bring a helpful, upbeat vibe to every conversation
• Can juggle tasks like a customer service ninja
• Stay cool when things get hectic
• Learn fast and don't shy away from new systems

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.