Bilingual Customer Service Representative

Staffmark; Norcross (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Life insurance

Disability insurance

401(k) plan

Team environment

Job summary

Staffmark in Norcross, GA is seeking a Bilingual Customer Service Representative to assist customers in English and Spanish, resolve issues, and deliver excellent service. This role offers weekly pay and growth opportunities.

You will handle orders, updates, and inquiries, coordinating with warehouse teams while keeping accurate records. A high school diploma and fluency in English and Spanish are required.

Competitive benefits and a supportive team environment accompany this position.

Qualifications

• Fluent in English and Spanish (speaking, reading and writing).
• Previous customer service experience required; warehouse or logistics background preferred.
• Basic computer skills including email and data entry; MS Office proficiency.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries in English and Spanish.
• Assist customers with order status, shipping updates, delivery schedules, and general questions.
• Coordinate with warehouse personnel to track orders and resolve customer concerns.
• Enter customer orders, update information, and maintain accurate records in the computer system.
• Coordinate with shipping, receiving, and inventory departments.
• Resolve order discrepancies and delivery issues; provide professional customer service.
• Perform general administrative duties and maintain documentation for warehouse operations.

Skills

Bilingual English/Spanish

Customer service experience

Multitasking

Strong communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Now hiring for a Bilingual Customer Service Representative
Location: Norcross, GA
Pay Rate: $17.00 – $19.00 per hour
Schedule: Monday- Friday 7:30am-4pm

Bring Your People Skills. We’ll Bring the Opportunity.

Looking for Bilingual Customer Service Representative jobs in Norcross where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Responsibilities

• Answer incoming phone calls, emails, and customer inquiries in English and Spanish.
• Assist customers with order status, shipping updates, delivery schedules, and general questions.
• Communicate with warehouse personnel to track orders and resolve customer concerns.
• Enter customer orders, update information, and maintain accurate records in the computer system.
• Coordinate with shipping, receiving, and inventory departments.
• Assist with resolving order discrepancies, missing items, and delivery issues.
• Provide professional customer service and follow up to ensure customer satisfaction.
• Perform general administrative and clerical duties as needed.
• Maintain accurate documentation and support daily warehouse office operations

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Qualifications

• Must be fluent in English and Spanish (speaking, reading, and writing).
• Previous customer service experience required; warehouse or logistics experience preferred.
• Basic computer skills, including email, data entry, and Microsoft Office.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced warehouse environment.
• Excellent organizational skills and attention to detail.
• Dependable, professional, and team-oriented.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Everything was magnificent. Everyone had great communication. I appreciate you guys.” Staffmark Associate

What You Will Do

As a Bilingual Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• Answer incoming phone calls, emails, and customer inquiries in English and Spanish.
• Assist customers with order status, shipping updates, delivery schedules, and general questions.
• Communicate with warehouse personnel to track orders and resolve customer concerns.
• Enter customer orders, update information, and maintain accurate records in the computer system.
• Coordinate with shipping, receiving, and inventory departments.
• Assist with resolving order discrepancies, missing items, and delivery issues.
• Provide professional customer service and follow up to ensure customer satisfaction.
• Perform general administrative and clerical duties as needed.
• Maintain accurate documentation and support daily warehouse office operations.

A Bilingual Customer Service Representative helps customers receive the information, assistance, and support they need while representing the organization with professionalism and respect. This role requires strong communication, organization, and customer service skills.

The Bilingual Customer Service Representative supports efficient business operations through accurate documentation, timely follow-up, and collaborative problem solving. Successful professionals contribute to positive customer relationships and long-term satisfaction.

This role offers rewarding opportunities for individuals who enjoy working with people and solving problems.