Customer Service Representative - State Farm Agent Team Member

Ramonsinsurance; Los Angeles (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

Ramonsinsurance in Los Angeles, CA seeks a motivated Bilingual Customer Service Representative. This part-time role requires fluency in English and Spanish, solid office experience, and an ability to work in a fast-paced insurance environment.

You will handle inquiries about policies, coverage options, and claims, maintain records, and support colleagues with daily operations. Strong communication and teamwork are essential for success.

Qualifications

• Bilingual in English and Spanish required.
• At least 1 year of office experience, preferably in customer service.
• Insurance industry experience preferred; familiarity with terminology is a plus.
• Insurance license is preferred but not required; willingness to obtain one is necessary.
• Strong interpersonal and written/verbal communication skills.
• Comfortable with using multiple computer systems and software.

Responsibilities

• Provide exceptional customer service in English and Spanish via phone, email, and in-person interactions.
• Assist clients with questions about policies, coverage options, and claims processing.
• Maintain accurate records of client interactions and ensure timely follow-ups.
• Collaborate with team members to ensure efficient operations and high-quality service.
• Educate clients on products and services to help them make informed decisions.
• Support administrative tasks including data entry, filing, and scheduling appointments.

Skills

Bilingual English/Spanish

Customer service

Office experience

Communication skills

Teamwork

Computer systems

Tools

CRM/office software

Job description

Benefits:

• Competitive salary


• Opportunity for advancement


• Training & development

Job Description:

Our State Farm Insurance Agency is seeking a motivated and detail-oriented Bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in both English and Spanish, possess a minimum of one year of office experience, and have a background in the insurance industry. This part-time position requires strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service to clients in both English and Spanish via phone, email, and in-person interactions.


• Assist clients with inquiries related to insurance policies, coverage options, and claims processing.


• Maintain accurate records of client interactions and ensure follow-up on all inquiries and requests.


• Collaborate with team members to ensure efficient operations and high-quality service delivery.


• Educate clients on insurance products and services, helping them understand their options and making informed decisions.


• Support administrative tasks as needed, including data entry, filing, and scheduling appointments.

Qualifications:

• Bilingual proficiency in English and Spanish is required.


• Minimum of 1 year of office experience, preferably in a customer service role.


• Background in the insurance industry is preferred; familiarity with insurance terminology and processes is a plus.


• Insurance license is preferred but not required; willingness to obtain a license is a must.


• Strong interpersonal skills and the ability to work collaboratively in a team environment.


• Excellent verbal and written communication skills.


• Comfortable with various computer systems.


• Background Check will be required

Work Schedule:

• This is a part-time position, requiring availability from Wednesday to Friday. Flexibility in scheduling may be considered.