Bilingual Customer Service Rep (Spanish/English) – Growth

Addison Group; Oklahoma City (OK); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group is partnering with a stable financial services organization to hire bilingual customer service professionals. This role supports customers by phone in Spanish and English, handling account questions and offering solutions in a structured call center setting.

Comprehensive training is provided to ensure confidence in navigating systems and delivering high-quality experiences. The position emphasizes strong communication, reliability, and teamwork, with weekend shifts possible,

Qualifications

• Fluent in both Spanish and English (verbal and written).
• Previous customer service or call center experience preferred.
• Comfortable in a fast-paced, phone-based environment.
• Strong attention to detail and ability to multitask.
• Basic computer proficiency and ability to navigate multiple systems.
• Dependable with strong attendance and communication skills.
• Occasional Saturday shift may be required based on business needs.
• Structured training program provided.
• Performance-based incentive opportunities available.
• Competitive hourly pay.
• Growth and advancement opportunities.
• Supportive team environment.
• Business casual dress code.

Responsibilities

• Answer incoming calls and assist Spanish- and English-speaking customers.
• Make outbound follow-up calls as needed.
• Review customer information and provide clear, accurate guidance.
• Enter and update account details within internal systems.
• Maintain thorough documentation of all customer interactions.
• Meet established productivity and quality standards.

Skills

Bilingual

Customer service

Call center

Multitasking

Attendance

Tools

CRM systems

Job description

Addison Group is partnering with a stable financial services organization to hire bilingual customer service professionals. This role supports customers by phone in Spanish and English, handling account questions and offering solutions in a structured call center setting.

Comprehensive training is provided to ensure confidence in navigating systems and delivering high-quality experiences. The position emphasizes strong communication, reliability, and teamwork, with weekend shifts possible,