Bilingual Customer Service Specialist (EN/ES) Hybrid

Addison Group; McLean (VA); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Hybrid work after training

Career growth

Professional development

Mentorship

Exposure to dispute resolution

Job summary

Addison Group is partnering with a respected organization to provide bilingual customer service support within its dispute resolution team. The role handles inbound inquiries, claims submissions, and explains program procedures with empathy in both English and Spanish.

The position is contract-to-hire with a long-term outlook, offering hybrid work after training (2 onsite days / 3 remote days) and a competitive hourly rate of $25.00–$26.00.

Qualifications

• Bilingual in English and Spanish required.
• Bachelor’s degree required.
• Minimum 4 years of progressive customer service experience in a call center.
• Experience with CRM/contact center software such as RingCentral or similar systems.
• Prior Fortune 500 or enterprise-level customer support experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and problem-solving abilities.
• Comfortable using web-based customer support platforms.

Responsibilities

• Manage inbound customer inquiries in a high-volume call center setting.
• Assist customers with online and phone-based claim submissions.
• Explain program requirements, processes, and next steps clearly and professionally.
• Maintain detailed and accurate records within internal systems.
• Escalate complex issues appropriately when needed.
• Deliver empathetic, solution-oriented customer service in both English and Spanish.
• Support operational initiatives and outreach projects as assigned.
• Learn and apply industry-related policies and procedures.

Job description

Addison Group is partnering with a respected organization to provide bilingual customer service support within its dispute resolution team. The role handles inbound inquiries, claims submissions, and explains program procedures with empathy in both English and Spanish.

The position is contract-to-hire with a long-term outlook, offering hybrid work after training (2 onsite days / 3 remote days) and a competitive hourly rate of $25.00–$26.00.