Bilingual Client Services Rep II (Spanish/English)

Bank of America; Las Vegas (NV); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Industry-leading benefits

Job summary

Bank of America is seeking an inbound service specialist to resolve routine client requests via calls, chats, or emails in a busy contact center. You will ensure accuracy, utilize multiple systems, and deliver a seamless client experience while identifying opportunities to deepen relationships through digital solutions.

The role requires English and Spanish proficiency, strong problem-solving ability, and a commitment to reliable attendance, including weekends and holidays.

Qualifications

• Must be fluent in English and Spanish.
• 1+ years of customer/client service experience, including handling difficult client situations.
• Shows commitment to excellent attendance and reliability with the ability to work schedule including weekends and holidays.
• Ability to advise solutions and analyze/resolve complex client problems with creative solutions.
• Comfortable learning new information and technology platforms and receiving feedback.

Responsibilities

• Identify client needs and recommend solutions when fraud is identified.
• Accurately record data captured during client interactions.
• Escalate items requiring risk review or further analysis through proper channels.
• Read updates and learning materials on call and apply them quickly in conversations.
• Comply with regulations, bank procedures, and financial controls.

Skills

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Fraud Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking an inbound service specialist to resolve routine client requests via calls, chats, or emails in a busy contact center. You will ensure accuracy, utilize multiple systems, and deliver a seamless client experience while identifying opportunities to deepen relationships through digital solutions.

The role requires English and Spanish proficiency, strong problem-solving ability, and a commitment to reliable attendance, including weekends and holidays.