Remote Bilingual Customer Service Rep (English/Spanish)

Group O, Inc.; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

10.5 Paid Holidays

Career Development

Job summary

Group O, Inc. is hiring a Bilingual Call Center Customer Service Representative (English/Spanish) to handle inquiries, provide information, and resolve issues for clients. You will be the first point of contact, ensuring courteous service and accurate data entry while leveraging knowledge bases and internal tools.

The role emphasizes effective communication, problem solving, and a customer-focused mindset with opportunities to collaborate across departments and to improve service delivery.

Qualifications

• High School Diploma required.
• Basic customer service and phone handling experience.
• Strong verbal communication and active listening skills.
• Ability to adapt to shifting priorities and confidential information.

Responsibilities

• Receive incoming calls and provide prompt, courteous responses.
• Identify root causes and resolve issues to customer satisfaction.
• Build rapport with customers and tailor responses to needs.
• Maintain knowledge of products, pricing, and promotions.
• Assist with orders, returns, tracking, and account management.
• Record interactions accurately and generate reports.
• Collaborate with sales, marketing, and tech support as needed.
• Suggest process improvements to enhance the customer experience.

Skills

Strong communication

Active listening

Problem solving

Data entry

Adaptability

Confidentiality

Education

High School Diploma

Job description

Group O, Inc. is hiring a Bilingual Call Center Customer Service Representative (English/Spanish) to handle inquiries, provide information, and resolve issues for clients. You will be the first point of contact, ensuring courteous service and accurate data entry while leveraging knowledge bases and internal tools.

The role emphasizes effective communication, problem solving, and a customer-focused mindset with opportunities to collaborate across departments and to improve service delivery.