Bilingual Customer Service Rep — Growth & In-Store Impact

CCF Family of Brands; Carrollton (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Learning platform access

Promotional opportunities

401(k) plan

Health insurance

Job summary

Titlemax in Carrollton, TX is seeking a bilingual Customer Service Representative (CSR) to help customers access financial solutions and provide exceptional in-store experiences. You will handle transactions, process payments, and contribute to a high-performance team in a dynamic retail environment.

The role offers paid training, advancement opportunities, and a comprehensive benefits package as part of a long-term career path within the Titlemax family of brands.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.

Skills

Communication skills

Professional demeanor

Attention to detail

Computer proficiency

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Titlemax in Carrollton, TX is seeking a bilingual Customer Service Representative (CSR) to help customers access financial solutions and provide exceptional in-store experiences. You will handle transactions, process payments, and contribute to a high-performance team in a dynamic retail environment.

The role offers paid training, advancement opportunities, and a comprehensive benefits package as part of a long-term career path within the Titlemax family of brands.