Bilingual Customer Service Rep — Fast-Paced Finance

Community Choice Financial Family of Brands; Castle Hills (TX); On-site; USD 36,534,000 - 49,428,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Educational reimbursement program

401(k) retirement plan with company 4%

Job summary

TitleMax in Castle Hills, TX is seeking a bilingual Customer Service Representative (CSR) to help community members access financial solutions. The role involves processing transactions, assisting with payments, and delivering excellent customer service in a fast-paced environment.

On-the-job training is provided, with opportunities for advancement and development across eleven brands. A full-time schedule includes weekends, with benefits such as medical, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and accurate data entry.
• Proficiency in using phones, POS system, Microsoft Office.
• Must be at least 18 years of age (19 in Alabama).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and comply with security procedures.

Skills

Communication skills

Data entry

POS system

MS Office

Bilingual (English/Spanish)

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

TitleMax in Castle Hills, TX is seeking a bilingual Customer Service Representative (CSR) to help community members access financial solutions. The role involves processing transactions, assisting with payments, and delivering excellent customer service in a fast-paced environment.

On-the-job training is provided, with opportunities for advancement and development across eleven brands. A full-time schedule includes weekends, with benefits such as medical, retirement plans, and paid time off.