Bilingual Customer Service Rep for Federal Housing Support

CGS Federal (Contact Government Services); Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life Insurance

401(k)

Flexible Spending Account

Paid Time Off

Job summary

A Federal contact services company based in Indianapolis is seeking a Bilingual Customer Service Representative. In this entry-level role, you will support a large Federal agency by handling calls and emails related to housing and FHA mortgages, following procedures to answer inquiries, and documenting communications. Candidates must be fully fluent in English and Spanish and possess at least a high school diploma or GED, along with a minimum of two years in customer service, call center, or similar experience.

Qualifications

• Bilingual and fully fluent in English and Spanish, both written and verbal.
• Minimum of two years of customer service, call center, or contact center experience.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use standard operating procedures to answer customer requests.
• Document communications in the database.

Skills

Bilingual (English and Spanish)

Customer service skills

Communication skills

Time management

Education

High School diploma or GED

Job description

A Federal contact services company based in Indianapolis is seeking a Bilingual Customer Service Representative. In this entry-level role, you will support a large Federal agency by handling calls and emails related to housing and FHA mortgages, following procedures to answer inquiries, and documenting communications. Candidates must be fully fluent in English and Spanish and possess at least a high school diploma or GED, along with a minimum of two years in customer service, call center, or similar experience.