Bilingual Mortgage Servicing Specialist - Spanish/English

Leidos Inc; Indianapolis (IN); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Life insurance

AD&D

Voluntary Disability

Job summary

Leidos Inc in Indianapolis, IN is seeking full-time Bilingual Mortgage Servicing Professionals to join the FHA Resource Center. As a Mortgage Servicing Customer Service Representative, you will handle calls and emails on FHA guidelines and processes, helping clients understand their mortgage options.

The role offers a Monday–Friday schedule with benefits from day one, paid training, and opportunities for advancement. Fluency in English and Spanish is required.

Qualifications

• High School diploma or GED required.
• Minimum of 2 years of mortgage servicing work history.
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance.
• Monday - Friday, based on business needs.
• Bilingual in English and Spanish - verbal and written.

Responsibilities

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Skills

Bilingual English-Spanish

Customer service

Phone support

Mortgage servicing

Time management

Education

High School diploma or GED

Job description

Leidos Inc in Indianapolis, IN is seeking full-time Bilingual Mortgage Servicing Professionals to join the FHA Resource Center. As a Mortgage Servicing Customer Service Representative, you will handle calls and emails on FHA guidelines and processes, helping clients understand their mortgage options.

The role offers a Monday–Friday schedule with benefits from day one, paid training, and opportunities for advancement. Fluency in English and Spanish is required.