Bilingual Customer Service Rep for Federal Housing Support

CGS Federal (Contact Government Services); Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401(k)

Flexible Spending Account

Paid Time Off

Job summary

A government services provider in Albuquerque is hiring a Bilingual Customer Service Representative to support a federal agency's customer initiatives. This role involves responding to inquiries on housing and FHA mortgages through calls and emails, utilizing a knowledge base for customer requests. Candidates must be bilingual in English and Spanish, possess a high school diploma or GED, and have a minimum of two years' customer service experience. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Bilingual and fluent in both English and Spanish, required for customer service communication.
• At least two years of customer service experience in a call center or contact center.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Respond to public inquiries about housing and FHA mortgages via calls and emails.
• Utilize knowledge base and SOP to address customer requests.
• Document customer communications in the database.

Skills

Bilingual (English and Spanish)

Customer service skills

Communication skills

Education

High School diploma or GED

Job description

A government services provider in Albuquerque is hiring a Bilingual Customer Service Representative to support a federal agency's customer initiatives. This role involves responding to inquiries on housing and FHA mortgages through calls and emails, utilizing a knowledge base for customer requests. Candidates must be bilingual in English and Spanish, possess a high school diploma or GED, and have a minimum of two years' customer service experience. Benefits include health insurance, 401(k), and paid time off.