Bilingual Customer Service Representative

CGS Federal (Contact Government Services); Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life Insurance

401(k)

Flexible Spending Account

Paid Time Off

Job summary

A Federal contact services company based in Indianapolis is seeking a Bilingual Customer Service Representative. In this entry-level role, you will support a large Federal agency by handling calls and emails related to housing and FHA mortgages, following procedures to answer inquiries, and documenting communications. Candidates must be fully fluent in English and Spanish and possess at least a high school diploma or GED, along with a minimum of two years in customer service, call center, or similar experience.

Qualifications

• Bilingual and fully fluent in English and Spanish, both written and verbal.
• Minimum of two years of customer service, call center, or contact center experience.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use standard operating procedures to answer customer requests.
• Document communications in the database.

Skills

Bilingual (English and Spanish)

Customer service skills

Communication skills

Time management

Education

High School diploma or GED

Job description

Employment Type: Full Time, Entry Level

Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

Key Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document communications in the database.

Qualifications

• Bilingual and fully fluent in English and Spanish (both written and verbal).
• High School diploma or General Educational Development (GED) certificate.
• Minimum of two (2) years of customer service, call center, or contact center work history.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Additional Preferred Experience

• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system, other applications, and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background a plus.

Benefits

• Health, Dental, and Vision.
• Life Insurance.
• 401(k).
• Flexible Spending Account (Health, Dependent Care, and Commuter).
• Paid Time Off and Observance of State/Federal Holidays.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.