Bilingual Housing & FHA Support Representative

Contact Government Services, LLC; Indianapolis (IN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Paid Time Off

Job summary

A government services company in Indianapolis is seeking a Bilingual Customer Service Representative to support a large Federal agency. The role involves responding to public inquiries on housing and FHA mortgages and requires fluency in English and Spanish. Candidates should have a high school diploma and two years of customer service experience. The position offers a salary range of $40,000 - $45,000 per year, in addition to benefits like health insurance and paid time off.

Qualifications

• Minimum of two years of customer service, call center, or contact center work history.
• Ability to obtain a Public Trust Security clearance.
• Keyboard proficiency of at least 40 words per minute.

Responsibilities

• Respond to calls and emails from the public on housing and FHA mortgages.
• Document communications in the database.
• Use standard operating procedures to answer customer inquiries.

Skills

Bilingual in English and Spanish

Customer service experience

Communication skills

Time management skills

Education

High School diploma or GED

Job description

A government services company in Indianapolis is seeking a Bilingual Customer Service Representative to support a large Federal agency. The role involves responding to public inquiries on housing and FHA mortgages and requires fluency in English and Spanish. Candidates should have a high school diploma and two years of customer service experience. The position offers a salary range of $40,000 - $45,000 per year, in addition to benefits like health insurance and paid time off.