Bilingual Customer Service Representative

CGS Federal (Contact Government Services); Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401(k)

Flexible Spending Account

Paid Time Off

Job summary

A government services provider in Albuquerque is hiring a Bilingual Customer Service Representative to support a federal agency's customer initiatives. This role involves responding to inquiries on housing and FHA mortgages through calls and emails, utilizing a knowledge base for customer requests. Candidates must be bilingual in English and Spanish, possess a high school diploma or GED, and have a minimum of two years' customer service experience. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Bilingual and fluent in both English and Spanish, required for customer service communication.
• At least two years of customer service experience in a call center or contact center.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Respond to public inquiries about housing and FHA mortgages via calls and emails.
• Utilize knowledge base and SOP to address customer requests.
• Document customer communications in the database.

Skills

Bilingual (English and Spanish)

Customer service skills

Communication skills

Education

High School diploma or GED

Job description

Employment Type: Full Time, Entry Level

Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

Key Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document communications in the database.

Qualifications

• Bilingual and fully fluent in English and Spanish (both written and verbal).
• High School diploma or General Educational Development (GED) certificate.
• Minimum of two (2) years of customer service, call center, or contact center work history.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Additional Preferred Experience

• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system, other applications, and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background a plus.

Benefits

• Health, Dental, and Vision.
• Life Insurance.
• 401(k).
• Flexible Spending Account (Health, Dependent Care, and Commuter).
• Paid Time Off and Observance of State/Federal Holidays.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.