DSO Customer Service & Account Specialist

Kelly Services; Brea (CA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Transit spending account

Holiday pay and paid holidays

Job summary

Kelly Services is seeking a friendly, detail-oriented DSO / Emerging DSO Specialist in Brea, CA. You will support customers and sales teams, handle product questions, and manage accounts with vendors like Dentira, Coupa, and Method.

The role requires 5+ years in corporate customer service or inside sales, strong communication, and proficiency with SAP and Microsoft Office. Hybrid work arrangement with Fridays in the office.

Qualifications

• Minimum high school diploma or GED required; associate degree preferred.
• At least 5 years in corporate customer service or inside sales.
• Experience with SAP and Microsoft Office; strong communication skills.

Responsibilities

• Assist customers with product questions and orders via phone and email.
• Review and enter orders accurately following policies.
• Check for unusual orders, duplicates, and promotion issues before shipping.
• Coordinate account setup with vendors and onboarding of new organizations.
• Handle returns and RMAs and support IT-enabled ordering systems.

Skills

Customer service

Inside sales

Technical product support

Account setup

Vendor coordination

Education

High school diploma or GED

Associate degree preferred

Tools

SAP

Microsoft Office

Job description

Dental Service Organization (DSO)/ Emerging DSO Specialist

Location: Brea, CA

Pay: $25.00 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work arrangement: Hybrid on Fridays

About the role

We’re looking for a friendly, detail-oriented DSO / Emerging DSO Specialist to support customers and sales teams. You’ll help customers with product questions and orders, set up and maintain accounts, and coordinate with dental service organizations and purchasing vendors.

What you’ll do

• Help customers with product questions and website navigation by phone and email.

• Review and enter orders accurately, following company policies.

• Check for unusual orders, duplicate accounts, new customers, and promotion issues before orders ship.

• Answer customer calls and respond to questions professionally.

• Process returns and Return Material Authorizations (RMAs).

• Set up and maintain DSO accounts and onboard new organizations.

• Coordinate account setup with vendors such as Dentira, Coupa, and Method.

• Share information about new customers and large orders with the appropriate sales representatives.

• Send complex product questions to Technical Services, Technical Sales, or other teams.

• Learn about company products, new products, and competitor offerings.

• Follow company procedures for customer service, account maintenance, and returns.

• Work with IT to review and test online ordering systems and updates.

• Help improve customer service processes and work with Sales, Technical Services, IT, and other teams.

What you’ll need

• High school diploma or GED; an associate degree is preferred.

• At least 5 years of corporate customer service or inside sales experience. Retail experience does not count toward this requirement.

• Experience providing customers with product-specific technical support.

• Experience with SAP and Microsoft Office.

• Strong verbal and written communication skills.

• Good organization, attention to detail, and follow-up.

• Ability to manage multiple tasks in a fast-paced environment.

• A professional, friendly, and customer-focused approach.

• Ability to work independently with minimal supervision.

• Ability to explain technical information clearly.

• Strong problem-solving skills and a sense of urgency.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.