Customer Service Rep

Kelly Services; Madison (WI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Paid holidays

Transit spending account

Retirement savings plan

Job summary

Kelly Services in Madison, WI is seeking a Customer Service Specialist to support order processing and customer inquiries in a fast-paced environment. The role involves handling orders, coordinating with Sales, and ensuring timely shipment while managing international documentation when needed.

The ideal candidate has ERP experience, strong communication skills, and a detail-oriented approach to multitasking in a dynamic setting.

Qualifications

• Experience managing and processing complex orders through an ERP system with minimal errors.
• Strong communication skills and ability to influence a variety of customers and internal partners.
• Detail-oriented and able to multitask in a fast-paced environment.
• Experience handling international shipping and documentation (preferred).

Responsibilities

• Serve as the primary contact for customers and sales throughout the order fulfillment process.
• Process order requests from customers, Sales & Business Development, Custom Department, and technical support.
• Review purchase orders for payment and shipping terms according to business practices.
• Manage inquiries in the order support inbox, including inventory checks, order status, shipment tracking, quote requests, and pricing inquiries.
• Set up and manage reserve orders, update or cancel as needed, and reintegrate products into stock or obtain PO extensions.
• Answer all incoming calls and process phone orders upon request.
• Work with international customers to prepare import documentation, licensing, and ensure smooth shipments with minimal customs delays.
• Perform other assigned job functions as needed.

Skills

Order management

Customer service

ERP system

Communication

Conflict resolution

Multitasking

International shipping

Tools

ERP system

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Specialist to work at a leading organization in Madison, WI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $25/hr

Shift: 1st

Why you should apply to be Customer Service Specialist:

• Competitive pay rate of $25/hour
• Opportunity to work with a reputable industry leader
• Positive, collaborative work environment
• Gain valuable experience in order management and customer service

What’s a typical day as Customer Service Specialist? You’ll be:

• Serving as the primary contact for customers and sales throughout the order fulfillment process.
• Processing order requests from customers, Sales & Business Development, Custom Department, and technical support.
• Reviewing purchase orders for payment and shipping terms according to business practices.
• Managing inquiries in the order support inbox, including inventory checks, order status, shipment tracking, quote requests, and pricing inquiries.
• Setting up and managing reserve orders, updating or canceling as needed, and reintegrating products into stock or obtaining purchase order extensions.
• Answering all incoming calls (operator, customer service, sales support) and processing phone orders upon request.
• Working with international customers to prepare import documentation, licensing, and ensure smooth shipments with minimal customs delays.
• Performing other assigned job functions as needed.

This job might be an outstanding fit if you:

• Have proven experience managing and processing complex orders through an ERP system with minimal errors (must have)
• Are comfortable interacting and influencing a variety of customers and internal partners (must have)
• Possess excellent communication and conflict resolution skills
• Have experience handling international shipping and documentation (preferred)
• Are detail-oriented and able to multitask in a fast-paced environment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.