Bilingual Producer Service Representative

Kelly Services; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Kelly Services is seeking a Bilingual Producer Service Representative to join their team in Chicago, IL 60631. This 7-month role requires handling escalated customer service inquiries, supporting field agents with insurance information, and performing basic technical troubleshooting.

The candidate should be bilingual with strong communication skills and a customer-centric mindset. Shift is Monday through Friday, 9:30am–6:00pm CST, with some Saturday hours potentially required.

Qualifications

• High school diploma or GED required; 2+ years in a contact center preferred.
• Bilingual proficiency in English and another language highly desired.
• Strong communication and interpersonal skills; ability to build partnerships.

Responsibilities

• Address escalated customer service concerns and inquiries.
• Handle specific call types per guidelines and procedures.
• Create positive customer experiences with professionalism and product knowledge.
• Assist with basic technical troubleshooting.
• Support Field Sales with insurance product information.
• Meet or exceed quality and efficiency KPIs.

Skills

Bilingual

Customer service

Communication

Problem solving

Time management

Team collaboration

Adaptability

Computer basics

Technical troubleshooting

Education

High school diploma or GED

Associate degree preferred

Tools

Database software

CRM systems

Job description

Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Bilingual Producer Service Representative to work at a premier client in Chicago IL 60631.

Job Details:

Job Duration: 7 Months

Shift: Monday – Friday are 9:30am-6:00pm CST

Job Schedule-Some Saturday hours may be required.

Job description:

The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.

RESPONSIBILITIES

• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Supporting Field Sales agents with insurance product information
• Assist with basic technical troubleshooting
• Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
• Learn soft skills while communicating with customers
• Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
• Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Learn all policy product lines, all procedures for the core and worksite calls.
• Provides support for business partners as needed.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.

SKILLS

• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to remain calm in stressful situations.
• Supplemental insurance knowledge and licensing is a plus.
• Bilingual language proficiency
• Bilingual skills (verbal, written, read)

COMPETENCIES

• Problem solving - take an organized and logical approach to thinking through problems and complex issues
• Initiative - Willing to do more than is required or expected
• Adaptability - ability to redirect personal efforts to respond to changing environment
• Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED); Associate degree preferred.
• 2+ years’ experience in a contact center environment preferred.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff…

We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.