Bilingual Customer Service Rep — Cash, Transfers & Support

Community Choice Financial Family of Brands; Tucson (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Learning management system access

Cross brand training

Key Holder Program

401(k) with company match

Medical insurance options

Dental, vision, disability coverage

Employee Assistance Program

Paid time off

Job summary

CheckSmart in Tucson, AZ is seeking a bilingual Customer Service Representative (CSR) to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions, build relationships, and contribute to a high-performance team in a dynamic retail finance environment.

The role offers comprehensive training, opportunities for advancement, and a broad benefits package including medical, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted per law.
• Must be able to meet physical demands including standing for long periods, lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in the POS system.
• Build new business by completing daily call campaigns.
• Assist in account management and collections by accepting payments and managing appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and relevant laws.

Skills

Customer service

Communication skills

Attention to detail

Data entry

Mobility/physical ability

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

CheckSmart in Tucson, AZ is seeking a bilingual Customer Service Representative (CSR) to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions, build relationships, and contribute to a high-performance team in a dynamic retail finance environment.

The role offers comprehensive training, opportunities for advancement, and a broad benefits package including medical, retirement plans, and paid time off.