Bilingual CSR: Growth, Training & Impact

Community Choice Financial Family of Brands; Palmhurst (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational Reimbursement Program

Health insurance options

401(k) with company match

Life and AD&D insurance

Paid time off

Discount marketplace access

Job summary

Community Choice Financial® Family of Brands in Palmhurst, TX is seeking a Customer Service Representative to handle transactions like check cashing, money transfers and payments, while delivering friendly, in-store experiences.

This entry-level role offers hands-on training, coaching, and opportunities to advance within a fast-growing, community-focused company. You’ll work full-time, including weekends, and support customers with diverse financial needs.

Qualifications

• Bilingual Spanish/English required for customer interactions.
• High school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous data entry and accuracy in transactions.
• Proficiency with phones, POS, Microsoft Office, and computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver’s license and auto insurance, vehicle to use during shift.
• Background check required under applicable law.
• Physical ability to stand and lift up to 25 pounds; store operations and security.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to fit customers’ needs.
• Enter and maintain customer data precisely in the POS system.
• Support daily call campaigns to build new business.
• Assist in account management and collections by accepting payments.
• Perform on-site store tasks, including events and errands.
• Maintain store appearance and endure security and opening/closing procedures.
• Engage in ongoing training and stay current on product/process changes.

Skills

Bilingual Spanish/English

Verbal communication

Written communication

Data entry

POS system

Cash handling

Customer service

Education

High School Diploma or GED

Tools

POS System

Microsoft Office

Job description

Community Choice Financial® Family of Brands in Palmhurst, TX is seeking a Customer Service Representative to handle transactions like check cashing, money transfers and payments, while delivering friendly, in-store experiences.

This entry-level role offers hands-on training, coaching, and opportunities to advance within a fast-growing, community-focused company. You’ll work full-time, including weekends, and support customers with diverse financial needs.