Customer Service Rep

LPC Personnel, Inc; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

LPC Personnel, Inc. in Houston, TX is seeking multiple Customer Service Representatives to join our team in a busy, fast-paced environment. The ideal candidate will deliver excellent customer service, solve problems, and communicate effectively under pressure.

You will handle inquiries, provide product information, and resolve issues while keeping accurate records and building positive relationships with customers. Bilingual Spanish is a plus and highly valued.

Qualifications

• Experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Excellent multitasking and prioritization skills.
• Positive, professional demeanor.
• Exceptional written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Address customer inquiries and complaints promptly and professionally.
• Provide accurate information about our products and services.
• Troubleshoot and resolve product issues and concerns efficiently.
• Update customer records based on interactions to ensure accurate documentation.
• Stay informed about evolving products and services to better assist customers.
• Build and maintain positive, professional relationships with customers.

Skills

Customer service

Problem-solving

Communication

Bilingual Spanish

Multitasking

Rapport building

Job description

Position Overview

We are seeking multiple Customer Service Representatives to join our team in a busy, fast-paced environment. The ideal candidate will be committed to delivering excellent customer service, adept at problem-solving, and skilled in helping customers achieve their goals. Strong communication abilities and the capacity to handle high-pressure situations are essential for success in this role.

Responsibilities

• Address customer inquiries and complaints promptly and professionally
• Provide accurate information about our products and services
• Troubleshoot and resolve product issues and concerns efficiently
• Update customer records based on interactions to ensure accurate documentation
• Stay informed about evolving products and services to better assist customers
• Build and maintain positive, professional relationships with customers

Qualifications

• Previous experience in customer service, sales, or related fields
• Strong ability to build rapport with clients
• Excellent multitasking and prioritization skills
• Positive, professional demeanor
• Exceptional written and verbal communication skills
• Bilingual in Spanish