Customer Service Representative (Bilingual-Spanish Speaking)

D R Allen & Son INC; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

D R Allen & Son INC in Fayetteville, NC is seeking a Bilingual Customer Service Representative to assist customers with product selection, process orders accurately, and respond to inquiries in Spanish and English.

This role requires a HS diploma, 2 years of direct customer sales experience, proficiency with Word/Excel, and the ability to type 45 wpm; strong communication and teamwork are essential to support customer satisfaction and company goals.

Qualifications

• High School Diploma / GED (associate's degree in a construction specialty, or equivalent experience is a plus).
• Bilingual in Spanish.
• 2 years’ experience in direct customer sales environment.
• Skilled in Microsoft Office products (Word and Excel primarily).
• Must be able to type 45 wpm accurately.
• Strong organization, project management, and time management skills.
• Strong communication skills (communicate well at all levels).
• Ability to participate in improvement efforts and contribute to team success.

Responsibilities

• Interact with customers and sales representatives in person, by phone, or email professionally.
• Maintain knowledge of products to assist customers in selecting the best options.
• Use order processing and payment systems accurately and efficiently.
• Be an effective team member and contribute to group teamwork.
• Follow established procedures and policies consistently.
• Report area metrics to support continuous improvement activities.

Skills

Bilingual in Spanish

Customer service experience

Strong communication skills

Time management

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

The Bilingual Customer Service Representative is responsible for creating the best possible customer experience by clearly understanding customer needs; advising the customers on products to best serve the needs; processing orders accurately and timely; and handling all interactions with customers in a productive and professional manner.

Essential Duties and Responsibilities

• Interact with all customers and sales representatives whether in-person, over the phone or via email in a professional manner. Always present yourself in a cheerful and enthusiastic way communicating effectively with all personality types and maintaining a calm demeanor when working through problems with unhappy customers.
• Maintain a thorough knowledge of the products and how to use them to help customers select the best products for their purposes.
• Maintain knowledge and skills in using various types of order processing and payment systems. Use all of the systems effectively and accurately.
• Be an effective team member by setting a proper example, fulfilling responsibilities, keeping commitments to others, communicating effectively, and building teamwork within the group.
• Perform consistently to the established procedures and policies for the company.
• Maintain effective reporting of area metrics to assist the continuous improvement activities.

Requirements

• High School Diploma / GED (associate's degree in a construction specialty, or equivalent experience is a plus)
• Bilingual in Spanish
• 2 years’ experience in working in a direct customer sales environment
• Skilled in Microsoft Office products (Word and Excel primarily)
• Must be able to type 45 wpm accurately
• Ability to learn new software programsStrong organization, project management, and time management skills
• Strong communication skills (communicate well at all levels)
• Ability to actively participate in improvement efforts and contribute to the success of a team
• Must be able to lift, push, and pull up to 25 pounds and sit or stand for extended periods of time.

Physical Requirements

Employees must possess the ability to perform the essential job functions successfully and safely within the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Employees must maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Prolonged periods of sitting at a desk and working on a computer are an essential part of this position, and as such sedentary work, repetitive motions, and substantial movements of the wrists, hands, and/or fingers are required to perform the work. Must be able to lift up to 25 pounds at a time.