Customer Service Representative

Collabera Inc.; Jacksonville (FL); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick time

Paid vacation time

Paid parental leave

Paid holidays annually

Job summary

Collabera Inc. in Jacksonville, FL is seeking a customer service representative for a 12+ month contract. The role requires navigating multiple screens, typing accurate notes, and providing courteous support to clients.

You should have 2+ years of experience, be proficient with Outlook, Word, and PowerPoint, and maintain composure in a high-volume call center. Training hours 9am-5:30pm EST, with extension possible based on performance.

Qualifications

• REQUIREMENT of 2 or more years of customer service experience.
• Proficient in Outlook, Word and PowerPoint.
• Ability to navigate multiple screens/systems and document notes accurately.
• Strong communication and de-escalation skills in a fast-paced call center.
• Ability to handle confidential information professionally.

Responsibilities

• Provide customer service and support to clients via phone and/or chat.
• Navigate multiple systems, record accurate notes, and keep clients engaged.
• Maintain composure and professionalism in a high-volume environment.
• Escalate issues as needed and work with management to resolve problems.

Skills

Communication

De-escalation

Confidentiality

Pressure tolerance

Motivation

Customer service

Multitasking

Tools

Outlook

Word

PowerPoint

Job description

Duration:12+ monthsof contract |(Based upon performance, could bepossibility of extension or hire)

Pay Range:$20/hr - $21/Hr

Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Training Hours –Monday through Friday 9am - 5:30pm EST – Will follow schedule selected at offer time, once training is completed

Job Description

REQUIREMENT of 2 or more years of customer service experience and below skills.

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating