Bilingual Customer Service Representative I

Inframark LLC; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Inframark LLC is seeking a Customer Service Representative I in Katy, TX to handle customer calls and in-person inquiries. The role involves processing orders, paperwork, and basic correspondence while supporting billing and payment activities.

The ideal candidate has a High School Diploma or GED with 1 year of related experience, strong Microsoft Office skills, and the ability to type 35 WPM. Office environment with routine cash handling may apply.

Qualifications

• Requires High School Diploma or GED with 1 year of related experience.
• Basic proficiency with Microsoft Office applications and internet.
• Ability to work with basic office equipment and phone systems.
• Must be able to type 35 WPM with alpha-numeric keys and 10-key pad.
• Experience with billing and payment processing is a plus.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out paperwork for each transaction and generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May handle cash drawer and process cash payments.
• Other duties as assigned.

Skills

Customer service

Cash handling

Microsoft Office

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

JOB FUNCTION/ PURPOSE

The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Education/Experience

High School Diploma or GED and 1-year related experience.

Technical

Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results

Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

Equal Opportunity Employer

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.