Bilingual Customer Service Rep

Jason Hogue Agency-American Family Insurance; Pasco (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Paid time off

Vision insurance

Paid training

Commission and/or bonuses

Job summary

The Jason Hogue Agency-American Family Insurance is seeking a Customer Service Representative in Pasco, WA. This role focuses on providing exceptional service to prospective and existing customers while assisting the agency in achieving its service goals.

Candidates should have experience in customer service, effective communication skills, and proficiency in PC software applications. The position requires obtaining relevant insurance licenses shortly after hire.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills are critical.
• Experienced with Microsoft Office applications.
• Solid understanding of basic mathematical skills.
• Must obtain Property/Casualty/Life Insurance License within 30 days.

Responsibilities

• Provide personalized customer service experiences.
• Respond to inquiries about coverages and claims.
• Assist customers with claims and follow up.
• Cross-sell new products and discounts.
• Schedule appointments for customers.

Skills

Customer service experience

Effective communication skills

PC software applications

Basic mathematical skills

Property/Casualty/Life Insurance License

Job description

Benefits

• Competitive salary
• Dental insurance
• Paid time off
• Vision insurance
• Benefits/Perks
• Competitive hourly pay rate plus commission and/or bonuses
• Paid training
• Paid Time Off

Job Summary

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees and themselves.
• Cross-Sell existing customers on new products and available discounts.

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills
• Property/Casualty/Life Insurance License or willingness to obtain within 30 days of hire.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.