Customer Service Representative

Holloway Ins Agcy Inc; Birmingham (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Holloway Ins Agcy Inc in Birmingham, Alabama is looking for a professional Customer Service Representative. This role will ensure that customers have a positive experience with the agency. The representative will answer inquiries, assist clients with new quotes, and maintain accurate records.

The ideal candidate should have knowledge of insurance products, excellent customer service skills, and strong organizational abilities. The position offers competitive pay and opportunities for professional development.

Qualifications

• Knowledge of insurance products is essential.
• A high school diploma or GED is required; a Bachelor's is preferred.
• Excellent customer service skills with attention to detail are needed.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with quotes, updating policies, and payments.
• Maintain detailed records of client interactions.

Skills

Customer service skills

Knowledge of insurance products

Organizational skills

Time management skills

Familiarity with Microsoft Office

Education

High school diploma/GED

Bachelor’s degree (preferred)

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications