Customer Service Representative

Amy Chimielewski Agency Inc.; Becker Township (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefit options

Simple IRA

Bonus based on performance

Paid time off

Training & development

Job summary

Amy Chimielewski Agency Inc. is looking for an Insurance Customer Service Representative in Becker Township, Minnesota. In this role, you'll be a key contact for clients, addressing inquiries and ensuring positive customer experiences. Ideal candidates have excellent communication skills, are detail-oriented, and enjoy problem-solving. The agency promotes a supportive work culture with competitive benefits including health options, PTO, and a focus on work-life balance.

Qualifications

• Interest in marketing products and services based on customer needs.
• Ability to learn computer functions.
• Ability to work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies and claims processes.
• Assist clients with policy changes and updates.
• Investigate and resolve customer issues with empathy.

Skills

Excellent communication skills

Detail oriented

Proactive in problem-solving

People-oriented

Job description

Benefits

• Health benefit options
• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency

I have been an American Family agent for over 30 years, building a trusted, relationship-driven agency centered on taking care of both clients and team members. We take a family-oriented approach in everything we do, treating every interaction with kindness, support, and a commitment to doing the right thing.

Our core values guide how we operate every day: be kind, be honest, keep growing, speak up, and work together to win together.

For our team, we offer a Simple IRA, health benefit options, PTO, paid holidays, and a strong focus on work‑life balance. We also provide a consistent schedule with no nights or weekends, plus early Fridays with the office closing at 1:00 PM.

Our office culture is supportive, collaborative, and values‑driven. We’re looking for someone who is positive, team‑oriented, and aligned with our values - someone who wants to grow while being part of a team that truly cares about each other and the people we serve.

Position Overview

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance‑related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues or concerns with empathy and professionalism.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills – written, verbal, and listening
• People‑oriented
• Detail oriented
• Proactive in problem‑solvingAble to learn computer functions
• Ability to work in a team environment