Customer Service Rep

GROW Nebraska; Grand Island (NE); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Donation matching

Advancement opportunities

Paid time off

Training & development

Job summary

GROW Nebraska in Grand Island, NE, is seeking a Customer Service Representative to deliver top-tier support to clients while helping the agency hit service targets. You’ll cross-sell when appropriate, loop in sales pros, and keep processes moving smoothly.

Starting hourly wage of $17.00 with opportunities for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
• Solid knowledge and understanding of basic mathematical skills.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process.
• Processes change to existing accounts and policies.
• Serves as a liaison on behalf of the customer between the agency and various business partners.
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Skills

Customer service experience

Effective communication

PC software proficiency

Mathematical skills

Job description

Benefits

• Donation matching
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

The Customer Service Representative delivers top-tier support to potential and existing clients while helping the agency hit its service targets. You'll cross-sell when it makes sense, loop in sales pros, and keep everything moving smoothly. Starting hourly wage of $17.00 with opportunity for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills

Compensation

$17.00 per hour