Customer Service Represintative

Kramer Agency & Associates LLC - American Family Insurance; Manhattan (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

License Reimbursement

Donation matching

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Hourly pay plus commission

Paid training

Job summary

An insurance agency in Manhattan, Kansas, is seeking a Customer Service Representative to provide excellent experiences for customers and assist with service goals. The role involves managing customer inquiries, processing account changes, and ensuring high customer satisfaction. Ideal candidates will have a background in customer service, effective communication skills, and experience with PC applications. This is an opportunity for growth within a supportive agency environment.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications.

Responsibilities

• Provide personalized customer service experiences by building trust.
• Respond to customer inquiries regarding coverages and claims.
• Drive customer satisfaction by following best practices.
• Process account changes and policy updates.
• Serve as a liaison between customers and business partners.
• Assist customers with claims and follow up.

Skills

Customer service experience

Effective communication

PC software applications

Basic mathematical skills

Tools

Microsoft Office Suite

Internet Explorer

Job description

Benefits

• License Reimbursement
• Donation matching
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Hourly pay rate plus commission and/or bonuses
• Paid training
• Paid Time Off

Job Summary

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes changes to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills·

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.