Customer Service Rep

Michelle Martin Agency, Inc - American Family Mutual Insurance; Saint Marys (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive hourly pay rate plus commission/bonuses

Paid training

Paid Time Off

Job summary

Michelle Martin Agency, Inc - American Family Mutual Insurance in Saint Marys, Kansas, is seeking a Customer Service Representative to deliver exceptional customer experiences for potential and existing clients. This role involves building strong customer relationships, responding to inquiries regarding billing and claims, and coordinating with sales specialists.

The ideal candidate should possess solid customer service experience, effective communication skills, and familiarity with PC software applications. Additional benefits include a competitive hourly pay rate, paid training, and time off.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications, including Microsoft Office.
• Solid knowledge of basic mathematical skills.

Responsibilities

• Provides personalized, professional customer service experiences.
• Responds to customer inquiries about coverages and claims.
• Processes changes to existing accounts and policies.
• Assists customers with claims and schedules appointments.

Skills

Customer service experience

Effective communication skills

PC software applications

Basic mathematical skills

Job description

Benefits/Perks

• Competitive hourly pay rate plus commission and/or bonuses
• Paid training
• Paid Time Off

Job Summary

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process.
• Processes change to existing accounts and policies.
• Serves as a liaison on behalf of the customer between the agency and various business partners.
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
• Solid knowledge and understanding of basic mathematical skills.