Bilingual Customer Support Specialist

Ecowaste Solutions; Whitehouse (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

Company paid life insurance

Paid time off

Retirement plan with company match

Employee discount through LifeMart

Job summary

Ecowaste Solutions in Texas is seeking a Customer Service Representative to respond to routine residential and commercial calls, address inquiries, and resolve issues under supervision. You will create and update customer profiles, log interactions, and help ensure timely, courteous service.

The role requires strong English skills, data entry ability, and proficiency with Windows, Outlook, Word, and Excel. A high school diploma is required; bilingual applicants are a plus, and comprehensive

Qualifications

• Knowledge of Business English, spelling, punctuation, and office procedures.
• Excellent verbal and written communication skills.
• High School diploma or GED.
• Experience with data entry is a plus.
• Familiarity with Windows, Outlook, Word, and Excel.
• Bilingual ability is a plus.
• Typing correspondence, reports, and summaries.
• Ability to read maps or GPS.

Responsibilities

• Respond to routine residential and commercial customer calls and inquiries.
• Address service changes and billing questions in a timely manner.
• Log interactions and create/update customer profiles in systems.
• Review performance metrics with supervisor and action plan.
• Respond to emails and calls to resolve concerns accurately and promptly.
• Deliver courteous, respectful, and timely service to customers.

Skills

Verbal communication

Customer service

Typing

Bilingual

Data entry

Microsoft Word

Excel

Outlook

Windows

GPS reading

Education

High School diploma or GED

Tools

Personal computer

Job description

Ecowaste Solutions in Texas is seeking a Customer Service Representative to respond to routine residential and commercial calls, address inquiries, and resolve issues under supervision. You will create and update customer profiles, log interactions, and help ensure timely, courteous service.

The role requires strong English skills, data entry ability, and proficiency with Windows, Outlook, Word, and Excel. A high school diploma is required; bilingual applicants are a plus, and comprehensive