Bilingual Customer Service Rep: Support & Cross-Sell

Waste Pro USA Inc.; Ocala (FL); In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

Waste Pro USA Inc. seeks a Customer Service Representative to handle inbound calls from commercial and residential customers. You will resolve issues, provide quotes, and establish accounts with accurate pricing and billing details.

The role emphasizes customer retention, cross-selling opportunities, and collaboration with Operations, Sales and Billing. The position requires rapid call handling, strong communication, and the ability to update records in the Tower system while contributing to

Competenze

• Experience handling high-volume inbound calls and customer inquiries.
• Ability to establish accurate accounts, pricing and billing information.
• Strong communication, listening, and problem-solving skills.

Mansioni

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Provides customer retention by offering alternatives to cancellation.
• Averages answering approximately 100 inbound calls per day.
• Averages answering calls in fewer than 12 seconds.
• Identifies customer needs, issues, and requests.
• Cross-sell additional products and services when appropriate.
• Interacts with customers and Waste Pro employees to resolve issues and escalate as needed.
• Advocate for the customer by coordinating with the right departments.
• Supports other service lines when required.
• Uses Tower system to gather information and update customer records.
• Completes cross training with Operations, Sales, and Billing.
• Strives to meet or exceed call center goals for productivity, quality, and timeliness.

Conoscenze

Customer service

Communication

Problem solving

Cross-selling

Call handling

Strumenti

Tower system

Descrizione del lavoro

Waste Pro USA Inc. seeks a Customer Service Representative to handle inbound calls from commercial and residential customers. You will resolve issues, provide quotes, and establish accounts with accurate pricing and billing details.

The role emphasizes customer retention, cross-selling opportunities, and collaboration with Operations, Sales and Billing. The position requires rapid call handling, strong communication, and the ability to update records in the Tower system while contributing to