Bilingual Customer Service Pro (Spanish) – In-Store Support

The Sherwin-Williams Company; Chelmsford (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #5865 in Chelmsford, MA. You will assist customers, answer questions about products, and recommend solutions while ensuring high satisfaction and store standards.

You will handle cash and promote sales, with a focus on delivering excellent service, maintaining product quality, and supporting the store's goals. Bilingual English/Spanish skills are valued and required where indicated.

Qualifications

• Minimum 18 years of age and legally eligible to work in the United States.
• Must read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willingness to work evenings and weekends.
• Internal Sherwin-Williams employee: at least a 3 (meets expectations) rating on last appraisal.
• Internal Sherwin-Williams employee: completed HR Cloud eLearning courses for current position.

Responsibilities

• Assist wholesale and retail customers to determine needs and recommend solutions.
• Resolve customer concerns promptly to ensure high satisfaction.
• Maintain product quality and visual standards in the store.
• Support sales goals and contribute to store performance.
• Stay up-to-date with product features and promotions.

Skills

Customer service

Spanish speaking

English communication

Cash handling

Retail sales

Driver's license

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #5865 in Chelmsford, MA. You will assist customers, answer questions about products, and recommend solutions while ensuring high satisfaction and store standards.

You will handle cash and promote sales, with a focus on delivering excellent service, maintaining product quality, and supporting the store's goals. Bilingual English/Spanish skills are valued and required where indicated.