Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Chelmsford (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #5865 in Chelmsford, MA. You will assist customers, answer questions about products, and recommend solutions while ensuring high satisfaction and store standards.

You will handle cash and promote sales, with a focus on delivering excellent service, maintaining product quality, and supporting the store's goals. Bilingual English/Spanish skills are valued and required where indicated.

Qualifications

• Minimum 18 years of age and legally eligible to work in the United States.
• Must read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willingness to work evenings and weekends.
• Internal Sherwin-Williams employee: at least a 3 (meets expectations) rating on last appraisal.
• Internal Sherwin-Williams employee: completed HR Cloud eLearning courses for current position.

Responsibilities

• Assist wholesale and retail customers to determine needs and recommend solutions.
• Resolve customer concerns promptly to ensure high satisfaction.
• Maintain product quality and visual standards in the store.
• Support sales goals and contribute to store performance.
• Stay up-to-date with product features and promotions.

Skills

Customer service

Spanish speaking

English communication

Cash handling

Retail sales

Driver's license

Education

High School diploma or GED

Job description

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave.

The individual selected for this role will be expected to work at Store #5865, located at: 103 Drum Hill Road, Chelmsford, MA 01824.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment