Bilingual Paint & Coatings Retail Specialist

Sherwin Williams; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Sherwin-Williams in Boston is seeking a Bilingual Customer Service Specialist to support our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in English and Spanish.

Collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong relationships.

Qualifications

• Bilingual English and Spanish required.
• Experience in retail or customer service.
• Ability to process sales and returns and resolve issues.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns and resolve service issues in English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Customer service

In-store sales

Job description

Sherwin-Williams in Boston is seeking a Bilingual Customer Service Specialist to support our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in English and Spanish.

Collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong relationships.