Bilingual Customer Service Pro (English/Spanish)

Sherwin-Williams; Willow Grove (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Willow Grove, PA is seeking a Customer Service Specialist to assist customers in person and by phone, recommend products, and ensure a positive shopping experience. You will handle transactions, stock shelves, and support store operations while meeting sales goals.

Requirements include English and Spanish fluency, an 18+ age, valid driver's license, and ability to lift up to 50 lbs. Prior retail or paint knowledge is a plus, and hours may include evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the U.S. without visa sponsorship.
• Must read, write and speak English; Spanish bilingual proficiency required.
• Must have a valid, unrestricted Driver’s License.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Able to work evenings/weekends as needed.

Responsibilities

• Provide excellent customer service and sales support.
• Assist customers in person and over the phone to identify needs and suggest products.
• Process sales transactions accurately per store policies.
• Maintain stock, display setups, and clean store equipment.
• Manage inventory and participate in deliveries as needed.
• Build trust with wholesale and retail customers.
• Keep up-to-date on product features and options.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Communication skills

Sales goals

Education

High School diploma or GED

Tools

Cash register/POS system

Job description

Sherwin-Williams in Willow Grove, PA is seeking a Customer Service Specialist to assist customers in person and by phone, recommend products, and ensure a positive shopping experience. You will handle transactions, stock shelves, and support store operations while meeting sales goals.

Requirements include English and Spanish fluency, an 18+ age, valid driver's license, and ability to lift up to 50 lbs. Prior retail or paint knowledge is a plus, and hours may include evenings and weekends.