Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Knoxville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams in the United States seeks a Customer Service Specialist to assist customers, recommend products, and resolve issues for maximum satisfaction. You will help drive sales, manage transactions, stock displays, and support deliveries as needed.

This role requires English and Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs. Evening and weekend hours may be required in a dynamic paint retail environment.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from floor or warehouse as needed.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in deliveries when needed.
• Maintain in-stock and presentable conditions in assigned areas.
• Remain knowledgeable on products and discuss options.

Skills

Customer service

English proficiency

Spanish proficiency

Cash handling

Retail support

Education

High School diploma or GED

Job description

Sherwin-Williams in the United States seeks a Customer Service Specialist to assist customers, recommend products, and resolve issues for maximum satisfaction. You will help drive sales, manage transactions, stock displays, and support deliveries as needed.

This role requires English and Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs. Evening and weekend hours may be required in a dynamic paint retail environment.