Bilingual Paint & Customer Service Specialist

Sherwin-Williams Co.; Hiawatha (IA); On-site; USD 18,000 - 26,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions.

The role emphasizes resolving concerns quickly, maintaining product quality standards, and supporting retail sales within a store network. The position requires English and Spanish proficiency, ongoing product knowledge, and the ability to lift up to 50 lbs and occasionally 70 lbs.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual EN/ES

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions.

The role emphasizes resolving concerns quickly, maintaining product quality standards, and supporting retail sales within a store network. The position requires English and Spanish proficiency, ongoing product knowledge, and the ability to lift up to 50 lbs and occasionally 70 lbs.