Bilingual Paint Customer Service Specialist - Multi-Location

The Sherwin-Williams Company; Detroit (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company is seeking Branch Customer Service Specialists in Detroit to help customers select paint products and services, answer questions, and resolve concerns. You will work at stores #1340 and #1810, delivering friendly service and contributing to meeting sales goals.

Responsibilities include handling transactions, stocking, tinting, and assisting with deliveries while maintaining product knowledge and a high standard of store presentation.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Cash handling

Inventory control

Job description

The Sherwin-Williams Company is seeking Branch Customer Service Specialists in Detroit to help customers select paint products and services, answer questions, and resolve concerns. You will work at stores #1340 and #1810, delivering friendly service and contributing to meeting sales goals.

Responsibilities include handling transactions, stocking, tinting, and assisting with deliveries while maintaining product knowledge and a high standard of store presentation.