Bilingual Customer Service & Sales Specialist

Sherwin-Williams; Wixom (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams in Wixom, MI is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products while upholding store standards. The role involves handling sales, tinting, and deliveries, with a focus on satisfaction and sales goals.

Candidates should be 18+, fluent in English and Spanish, have a valid driver’s license, and be able to lift 50 lbs regularly. The position may require evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have a “meets expectations” rating.
• Internal to Sherwin-Williams: must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately according to policies and procedures.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Assist in deliveries as needed.
• Remain knowledgeable on products and options.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Communication

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Wixom, MI is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products while upholding store standards. The role involves handling sales, tinting, and deliveries, with a focus on satisfaction and sales goals.

Candidates should be 18+, fluent in English and Spanish, have a valid driver’s license, and be able to lift 50 lbs regularly. The position may require evenings and weekends.