Bilingual Paint & Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Portage (MI); On-site; USD 20,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Michigan to assist customers in selecting paints and related products, answer questions, and drive sales while maintaining high store standards.

Roles include cashiering, stocking, tinting, and performing deliveries as needed. The ideal candidate communicates in English and Spanish, lifts up to 70 lbs, and is available for evenings and weekends.

Qualifications

• Must be able to read, write, comprehend, and communicate in English
• Must be able, with or without reasonable accommodation, to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be willing to retrieve material from shelves and lift up to 50 lbs. frequently and up to 70 lbs. on occasion
• Minimum age 18 or older
• Must be legally authorized to work without sponsorship now or in the future

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in Michigan to assist customers in selecting paints and related products, answer questions, and drive sales while maintaining high store standards.

Roles include cashiering, stocking, tinting, and performing deliveries as needed. The ideal candidate communicates in English and Spanish, lifts up to 70 lbs, and is available for evenings and weekends.