Bilingual Customer Service & Order Specialist

Get Fresh Produce; Bartlett (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Voluntary

401k

PTO

Paid Holidays

Job summary

Get Fresh Produce, established in 1982 in Chicago, is seeking a friendly, detail-oriented Customer Service Associate to be the first point of contact for customers by phone, email or order submissions. The role focuses on delivering exceptional service, processing orders, and resolving issues to ensure a positive shopping experience.

You will handle inquiries, track deliveries, process returns in the system, and collaborate with team members to share weekly specials.

Qualifications

• Experience in customer service handling calls and emails.
• Ability to process orders via multiple channels (phone, fax, email).
• Strong written and spoken English; bilingual Spanish/English a plus.
• Excellent interpersonal skills and organization.
• Comfort with processing returns and credits online.

Responsibilities

• Answering and directing calls in a professional manner.
• Process orders received via phone, fax, and email.
• Provide customers with product and service information.
• Assist customers in tracking deliveries.
• Handle and resolve customer issues.
• Issue product returns in the system.
• Work within our customers websites to process credits.
• Call customers and provide weekly specials.
• Perform special projects as assigned.
• Excellent interpersonal skills, able to build long-term relationships with employees and customers.
• Excellent oral and written communications skills.
• Well organized.
• Bilingual a plus – Spanish and English

Skills

Customer service

Phone support

Order processing

Problem resolution

Bilingual Spanish/English

Job description

Get Fresh Produce, established in 1982 in Chicago, is seeking a friendly, detail-oriented Customer Service Associate to be the first point of contact for customers by phone, email or order submissions. The role focuses on delivering exceptional service, processing orders, and resolving issues to ensure a positive shopping experience.

You will handle inquiries, track deliveries, process returns in the system, and collaborate with team members to share weekly specials.