Part-Time Bilingual Customer Service & Order Specialist

Field-Fresh-Food; Gardena (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Employee discounts

On-Demand Pay

Career advancement opportunities

Job summary

Field Fresh Foods is seeking a friendly and detail-oriented Customer Service Representative to support order placement, inquiries, and issue resolution. This on-site role in Gardena emphasizes accurate data handling, strong communication, and a customer-focused mindset to ensure a positive experience.

We value bilingual candidates (Spanish and English preferred) and offer competitive pay, comprehensive health benefits, and opportunities for growth within a collaborative team environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1-2 years of customer service experience, preferably in food distribution or logistics.
• Bilingual: Fluent in Spanish and English (preferred).
• Strong communication and problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders, changes, and returns with accuracy.
• Provide product and service information; answer questions and concerns.
• Coordinate with sales, operations, and warehouse teams to ensure order fulfillment and on-time delivery.
• Handle customer complaints and issue resolution while maintaining a positive experience.
• Maintain accurate records of customer interactions and transactions in the system.
• Assist in coordinating deliveries, tracking shipments, and updating customers as needed.
• Identify opportunities to enhance customer experience and suggest process improvements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tech-savvy

Education

High school diploma or equivalent

Tools

Gmail

Google Workspace

CRM systems

Job description

Field Fresh Foods is seeking a friendly and detail-oriented Customer Service Representative to support order placement, inquiries, and issue resolution. This on-site role in Gardena emphasizes accurate data handling, strong communication, and a customer-focused mindset to ensure a positive experience.

We value bilingual candidates (Spanish and English preferred) and offer competitive pay, comprehensive health benefits, and opportunities for growth within a collaborative team environment.