Customer Service Representative

Field Fresh Foods; Gardena (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) plan

Employee discounts

On-Demand Pay

Career development

Job summary

Field Fresh Foods is seeking a friendly, detail-oriented Customer Service Representative (PM) to assist customers with order placement, inquiries, and issue resolution. This on-site role in Gardena requires strong communication, problem-solving, and a customer-focused mindset to ensure an exceptional experience.

Bilingual in Spanish and English is preferred to effectively communicate with a diverse customer base.

Qualifications

• High school diploma or equivalent; 1–2 years of customer service experience.
• Experience in food distribution or logistics is preferred.
• Bilingual or English/Spanish proficiency is advantageous.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders, changes, and returns with accuracy.
• Provide product and service information, answering customer questions and concerns.
• Work closely with sales, operations, and warehouse teams to ensure order fulfillment and on-time delivery.
• Handle customer complaints and issue resolution while maintaining a positive customer experience.
• Maintain accurate records of customer interactions and transactions in the system.
• Assist in coordinating deliveries, tracking shipments, and updating customers as needed.
• Identify opportunities to enhance customer experience and suggest process improvements.

Skills

Customer service

Spanish

English

Communication

Problem solving

Attention to detail

Gmail

Google Workspace

CRM systems

Order processing

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Gmail

Google Workspace

Job description

Customer Service Representative (PM)

Location: On-site at Field Fresh Foods

About Us

At Field Fresh Foods, we are passionate about delivering the freshest, highest-quality produce to our customers. As a trusted industry leader, we specialize in providing customized fresh food solutions to restaurants, retailers, and food service providers. Our commitment to quality, innovation, and sustainability drives everything we do.

We believe in fostering a collaborative, dynamic, and growth-oriented work environment where employees are empowered to take ownership of their roles and make a real impact. At Field Fresh Foods, you won’t just have a job, you’ll build a fulfilling career with opportunities for advancement, professional development, and a supportive team that values your contributions. If you’re looking to join a company that values hard work, fresh ideas, and customer satisfaction, we’d love to have you on board.

Job Summary

We are seeking a friendly and detail-oriented Customer Service Representative to assist customers with order placement, inquiries, and issue resolution. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure an exceptional customer experience.

Bilingual in Spanish and English is preferred to effectively communicate with a diverse customer base.

What You’ll Do

• Respond to customer inquiries via phone and email in a professional and timely manner
• Process customer orders, changes, and returns with accuracy
• Provide product and service information, answering customer questions and concerns
• Work closely with sales, operations, and warehouse teams to ensure order fulfillment and on-time delivery
• Handle customer complaints and issue resolution while maintaining a positive customer experience
• Maintain accurate records of customer interactions and transactions in the system
• Assist in coordinating deliveries, tracking shipments, and updating customers as needed
• Identify opportunities to enhance customer experience and suggest process improvements

What You Bring to the Table

Education: High school diploma or equivalent required; college degree preferred
Experience: 1-2 years of customer service experience, preferably in food distribution or logistics
Bilingual: Fluent in Spanish and English (Preferred)
Communication Skills: Strong verbal and written skills to interact effectively with customers and internal teams
Problem-Solving Mindset: Ability to handle customer concerns professionally and find solutions quickly
Attention to Detail: Ability to accurately process orders and maintain records
Tech-Savvy: Proficiency in Gmail, Google Workspace (Docs, Sheets, Drive), and CRM systems

Why Join Field Fresh Foods?

We know that great employees are the foundation of our success, and we’re committed to providing a rewarding and supportive work environment. Here’s what we offer:

• Competitive pay with performance-based incentives
• Comprehensive health benefits (Medical, Dental, and Vision)
• 401(k) with company match to help you plan for the future
• Employee discounts on fresh products
• On-Demand Pay to access your earnings when you need them
• Opportunities for career advancement and professional development