Customer Support Specialist - Fresh Produce & Delivery

Premier ProduceOne; Branford (CT); On-site; USD 29,000 - 34,000; Full time

Job summary

Carbonella & DeSarbo is seeking a Customer Service Representative to interact with customers daily, take orders, and handle inquiries. The role uses a comprehensive online ordering system and a busy phone line; it is office-based in Branford, CT.

You will manage inbound/outbound communications, provide solutions, and support sales, shipping, and finance teams. A strong command of English and experience in ERP systems are preferred.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Experience in the food service industry preferred.

Responsibilities

• Provide informative and responsive customer service.
• Handle high volume inbound calls and orders.
• Process orders via online system and phone.
• Coordinate deliveries and address product substitutions.
• Assist sales and operations teams on special projects.
• Maintain professional communication with customers.

Skills

Multitasking

Prioritization

Communication

Phone etiquette

MS Office

ERP experience

Produce Pro knowledge

10-key

Education

High school diploma or equivalent

Tools

ERP system

Produce Pro

Job description

Carbonella & DeSarbo is seeking a Customer Service Representative to interact with customers daily, take orders, and handle inquiries. The role uses a comprehensive online ordering system and a busy phone line; it is office-based in Branford, CT.

You will manage inbound/outbound communications, provide solutions, and support sales, shipping, and finance teams. A strong command of English and experience in ERP systems are preferred.