Customer Service Representative

Field Fresh Foods; California; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (Medical, Dental, and

Job summary

Field Fresh Foods is seeking a friendly and detail-oriented Customer Service Representative to assist customers with order placement, inquiries, and issue resolution. The role requires strong communication and problem-solving abilities with a customer-focused mindset.

Bilingual Spanish and English is preferred to support a diverse customer base.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish and English preferred.
• 1–2 years of customer service experience preferred.
• Proficiency with Gmail, Google Workspace, and CRM systems.
• Strong verbal and written communication skills.
• Attention to detail and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders, changes, and returns with accuracy.
• Provide product and service information and answer questions.
• Collaborate with sales, operations, and warehouse to ensure on-time delivery.
• Handle complaints and resolve issues while maintaining a positive experience.
• Maintain accurate records of interactions in the system.
• Coordinate deliveries, track shipments, and update customers.
• Identify opportunities to enhance customer experience and suggest improvements.

Skills

Bilingual Spanish & English

Customer service experience

Communication skills

Problem-solving

Attention to detail

Tech proficiency with Google Workspace

Education

High school diploma or equivalent

College degree preferred

Tools

Gmail

Google Workspace

CRM systems

Job description

Customer Service Representative (PM)

Location: On-site at Field Fresh Foods

About Us

At Field Fresh Foods, we are passionate about delivering the freshest, highest-quality produce to our customers. As a trusted industry leader, we specialize in providing customized fresh food solutions to restaurants, retailers, and food service providers. Our commitment to quality, innovation, and sustainability drives everything we do.

We believe in fostering a collaborative, dynamic, and growth-oriented work environment where employees are empowered to take ownership of their roles and make a real impact. At Field Fresh Foods, you won’t just have a job, you’ll build a fulfilling career with opportunities for advancement, professional development, and a supportive team that values your contributions. If you’re looking to join a company that values hard work, fresh ideas, and customer satisfaction, we’d love to have you on board.

Job Summary

We are seeking a friendly and detail-oriented Customer Service Representative to assist customers with order placement, inquiries, and issue resolution. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure an exceptional customer experience.

Bilingual in Spanish and English is preferred to effectively communicate with a diverse customer base.

What You’ll Do

• Respond to customer inquiries via phone and email in a professional and timely manner
• Process customer orders, changes, and returns with accuracy
• Provide product and service information, answering customer questions and concerns
• Work closely with sales, operations, and warehouse teams to ensure order fulfillment and on-time delivery
• Handle customer complaints and issue resolution while maintaining a positive customer experience
• Maintain accurate records of customer interactions and transactions in the system
• Assist in coordinating deliveries, tracking shipments, and updating customers as needed
• Identify opportunities to enhance customer experience and suggest process improvements

What You Bring To The Table

• Education: High school diploma or equivalent required; college degree preferred
• Experience: 1-2 years of customer service experience, preferably in food distribution or logistics
• Bilingual: Fluent in Spanish and English (Preferred)
• Communication Skills: Strong verbal and written skills to interact effectively with customers and internal teams
• Problem-Solving Mindset: Ability to handle customer concerns professionally and find solutions quickly
• Attention to Detail: Ability to accurately process orders and maintain records
• Tech-Savvy: Proficiency in Gmail, Google Workspace (Docs, Sheets, Drive), and CRM systems

Why Join Field Fresh Foods?

We Know That Great Employees Are The Foundation Of Our Success, And We’re Committed To Providing a Rewarding And Supportive Work Environment. Here’s What We Offer

• Competitive pay with performance-based incentives
• Comprehensive health benefits (Medical, Dental, and Vision)
• 401(k) with company match to help you plan for the future
• Employee discounts on fresh products
• On-Demand Pay to access your earnings when you need them
• Opportunities for career advancement and professional development