Produce Specialist – Fresh & Customer-First Experience

Kroger Family of Companies; Marion (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Illinois seeks a customer service-focused associate to create outstanding shopping experiences, maintain a safe, clean environment, and support department goals.

You will interact with customers, promote store brands, answer questions, prepare produce items, monitor temperatures, and help ensure quality and freshness across the department.

This role emphasizes teamwork, integrity, and responsive service, with opportunities to advance in a fast-paced retail setting.

Qualifications

• Requires effective communication skills suitable for customer interactions.
• Ability to handle stressful situations in a retail environment.
• Basic math skills for transactions and inventory.
• Current food handlers permit once employed.
• Second language ability is desirable.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering product questions.
• Gain knowledge of products and respond to questions with suggestions.
• Assist with preparation of produce platters/trays.
• Inform customers of produce specials.
• Recommend items to ensure customers get what they want and need.
• Prepare, package, label and inventory merchandise.
• Inspect products for quality and freshness and take action as needed.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Maintain proper temperatures and keep logs.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Report safety risks or illegal activity to store management.
• Work cooperatively in high-paced environments.
• Manage conflicts calmly and constructively.
• Act with honesty and integrity about customer and business information.
• Follow directions and seek assistance as needed to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Perform essential functions with or without accommodation.

Skills

Effective communication

Ability to handle stressful situations

Basic math skills

Food handlers permit

Second language

Job description

Kroger Family of Companies in Illinois seeks a customer service-focused associate to create outstanding shopping experiences, maintain a safe, clean environment, and support department goals.

You will interact with customers, promote store brands, answer questions, prepare produce items, monitor temperatures, and help ensure quality and freshness across the department.

This role emphasizes teamwork, integrity, and responsive service, with opportunities to advance in a fast-paced retail setting.